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North American Bancard Glossary

Glossary

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C

Term Definition
Card Issuer

Financial organizations authorized by a regulatory organization to issue credit cards to individual cardholders. Also see Cardmember Bank.

Card Laundering

When a merchant processes sales through his or her merchant account on behalf of another merchant. Laundering violates the terms of merchant agreements, also known as draft laundering or factoring.

Card Member agreement

The card member agreement provides the terms and conditions of a credit card account. Federal law as a consumer disclosure requires this agreement. It also represents a binding agreement between card issuers and their customers. It must include the annual percentage rate, the monthly minimum payment formula, annual fees and dispute resolution processes. Changes in the cardholder agreement can be made, with written advance notice, at any time by the issuer. Cardholders have the right to cancel their cards if they do not accept such changes in terms, and pay off existing balances under the previous account terms in such instances.

Card Present Transactions

Transaction that are made when a credit card is physically present. Merchants are charged different levels of fees by the card transaction processors (such as Visa, MasterCard), depending on the level of fraud risk involved during a transaction. Card present transactions, because the card is available for inspection, are considered less risky and therefore carry lower fees than online or phone transactions.

Card Type

Refers to the brand of card – Visa, MasterCard, Discover, American Express and what type of card – consumer credit, business, check card, rewards, etc.

Card Verification Value (CVV)

The three- or four-digit number typically following the account number, located on the signature panel on the back side of most credit and debit cards, However, CVV numbers on American Express cards appear on the face of the card above the card number.

Card Verification Value 2 (CVV2)

The Card Verification Value 2 is a three or four digit number physically imprinted on the back of the card. CVV2 is used as a security feature, and often is mandatory for card-not-present (MOTO/Internet) transactions. CVV2 data is not embedded in the magnetic stripe.

Card-Not-Present

Card transactions (Internet or MO/TO purchases, for example) for which the customer's card is not physically present and therefore not handled by the merchant. Interchange is set higher on these transactions because there is a greater likelihood of fraud involved during the transaction process.

Cardholder

Also referred to as cardmember. The authorized user to whom a credit card has been issued.

Cardholder Access Device

A terminal, personal computer, or other device that a cardholder uses to initiate an electronic commerce purchase transaction.

Cardholder Bank

The bank that has issued a bank card to an individual, often used to identify the card-issuing bank in an interchange arrangement.

Cardholder Dispute

A dispute initiated by the cardholder which can be in the form of a chargeback.

Cardholder-Initiated Chargeback

A cardholder-initiated dispute in which can be in the form of a chargeback. Reasons for the dispute include: the goods or services were never received; the transaction amount is incorrect; or the transaction is a duplicate. Also called substantive chargeback.

Cardmember Bank

The bank that issued a bankcard to an individual. The term is frequently used in conjunction with interchange arrangements to identify the card-issuing bank.

Cash Advance

The ability to obtain cash from a cash dispenser, or a financial institution in advance, in which the advance will be paid back at a future date. The issuer pays interchange on these transactions to the acquirer for the float on funds disbursed. Cardholders pay high charges for these transactions.

Cash Back

In the credit card industry, cash back refers to a rewards program that returns a percentage of the total amount spent on the credit card over a specific period of time to the cardholder, usually monthly or quarterly.

Cash Card

A cash card is a card loaded with a preset value, which is not linked to an individual’s bank account that can be used to withdraw money from ATMs. Depending on the issuer, a cash card can also be used to make purchases.

Charge Type

The individual kind of card within each card type, also providing a pattern for downgrades. Some card type/charge types are only available for certain MCC/SIC code (certain merchant industry types).

Chargeback

A returned transaction resulting from the lack of adherence to the conditions of the Sales Agreement, Association regulations or Operating Procedures and the resultant debiting of the merchant account.

Chargeback Period

The number of calendar days from the central processing date of a transaction receipt during which the issuer may exercise a chargeback right. The number of days varies from 45 to 180 days, according to the type of transaction.

Check 21

Check 21 is referred to as Remote Deposit Capture because an image of a check is captured and used in place of the original document.

Check Cards

A card tied to a cardholder's DDA bearing the logo of Visa, MasterCard, or Discover. A PIN is not entered at the point of sale and the transaction is assessed through the Visa, MasterCard or Discover Interchange. The transaction does require a cardholder signature, similar to a credit card transaction.

Check Conversion

The process of converting a paper check into the form of an electronic debit.

Check Guarantee

A service that guarantees payment on each check presented, up to a limit defined by the account, provided that the merchant follows correct procedures in accepting the check. The guarantee service collects any returned items, in which the merchant typically follows a stringent set of procedures. See also Check Verification.

Check Imager

A counter-top device used to scan images of checks, according to legal specifications, for electronic clearing and settlement.

Check Imaging

The conversion of a paper check to digitized images at various points along the collection process, eliminating the need for unsecured paper hand-offs.

Check Reader

A hardware device that can be integrated to a terminal or point of sale device that reads the MICR line on a check for authentication, negative file comparison, or truncation.

Check scanner

See “Check Imager”

Check Verification

An authorization service that allows merchants to look into a database to determine if customers have a history of returned checks. Merchants may also add checks that have been returned for nonsufficient funds (NSF).

Cleaning Bank

The bank designated by the member to receive the member's daily net settlement advisement. The clearing bank conducts funds transfer activities with the net settlement bank and maintains the member's clearing account.

Clearing

Exchange of transaction information.

Clearing Account

A checking account set up at a financial institution that will receive a member's credit or debit for net settlement.

Clearing Balance

The balance in an account maintained by a financial institution at a Federal Reserve or correspondent bank.

Client Reference Number

An eight digit number supplied with a credit card transaction. This number is given to the Acquirer along with a retrieval request.

Close Batch

The end-of-day or end-of-shift process in which the merchant balances and submits transactions for clearing and settlement. This process occurs on a terminal-based capture system. On a host-based capture system, the host automatically generates the process at a predetermined time of day.

Code 10

Code 10 calls are made when merchants are suspicious about accepting a credit card. The phrase "Code 10 authorization" is used to avoid alerting the customer to the fact that the merchant is suspicious of their card. The operator then asks the merchant a series of YES or NO questions to find out whether the merchant is suspicious of the card or the cardholder. The merchant may be asked to retain the card if it is safe to do so.

Commercial Cards

Commercial cards are credit cards utilized by corporations/businesses.

Compliance

Compliance to the Visa and MasterCard rules and regulations.

Convenience Card

A prepaid card that replaces cash that is used by consumers purchase a product or service.

Convenience Check

Checks issued by credit or prepaid card companies used is situations that do not take physical credits to allow the cardholder additional access to their line of credit or prepaid card balance.

Corporate Cards

Corporate cards are credit cards utilized by corporations/businesses. See “Commercial Cards”.

Credit

A refund or price adjustment given for a previous purchase transaction.

Credit Bureau

A company that records and sells information regarding payment behavior of consumers and issues credit reports. Also called a credit-reporting agency.

Credit Cards

Can be issued by banks and nonbanks and are associated with such brand names as American Express, Discover Financial Services, MasterCard, JCB International Co. Ltd. and Visa. (The Green Sheet)

Credit Draft

A document evidencing the return of merchandise by a cardmember to a merchant, or other refund made by the merchant to the cardmember.

CVV

See “Card Verification Value”.

CVV2

See “Card Verification Value 2”.

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